Manage billing, invoices or cancellation

Step by step

1. Sign in to the account associated with your purchase, then open Profile and find Subscription & Billing.
2. If Manage Billing & Invoices appears, choose it to open the account's payment-management page. If it is absent, use your original purchase receipt to identify the billing provider and contact support.
3. In that provider's portal, select the correct purchase and look for its invoice, renewal or cancellation controls. Read the effective date and any terms before confirming a change.
4. For a cancellation, finish the provider's confirmation steps and keep the confirmation email or screenshot. Check that future renewal is disabled for the correct purchase.
5. Return to Genie and review access. If the result differs from the confirmation, contact support with the purchase reference and cancellation date.

A portal is not opening

Allow the expected billing window if your browser blocked it, then try once more. Do not repeatedly purchase another plan to get access.

What happens after cancellation?

Use the effective date and access terms displayed by your provider. This help center does not promise a particular refund, end date or cancellation policy that has not been verified for your order.

Important verification limit

The live Profile has a Subscription & Billing section. Manage Billing & Invoices is present in source for eligible accounts, but a paid billing portal and an actual cancellation were not exercised. Use the provider named on your own receipt; this guide does not announce unpublished payment changes.