I paid, but Genie still asks me to upgrade

Step by step

1. Locate your receipt and confirm the purchase completed successfully. Note the account email, purchase date and order reference.
2. Sign out only after saving any unsent text, then sign in with the account and method used for the purchase. Check whether you used Google or email/password.
3. Open Profile and review Subscription & Billing. If you just returned from checkout, allow the app to finish verifying before refreshing once.
4. If access is still missing, contact support with the order reference, account email, time of purchase and exact access message. Do not send full card details or passwords.

Avoid duplicate purchases

A second payment is not a troubleshooting step. Let support match the completed order to the correct account first.

The email addresses differ

Tell support which address appears on the receipt and which one you use in Genie. Do not post receipts or personal details in a public discussion.

Where current plans live

The Pricing page is the source for plans currently offered. Your receipt and provider portal govern the purchase you actually made.