Fix a problem
Contact support with the right details
Get a clear question to the support team without sharing secrets or private writing.
Updated 2 November 2026 · 3 min read
Open this in Genie ↗Step by step
- Open the app's Contact & Support page or email support@hypnoticmeditations.ai, the address shown in the existing Success Hub.
- Use a short subject such as “Genie access after purchase” or “Journal reading error”.
- Explain what you were trying to do, what happened and what you expected. Add the page URL, approximate time, browser and device.
- For access or billing, include your account email and order reference privately. For technical issues, include the exact error and a screenshot with private details covered.
- Keep the reply thread together so the team can see the earlier details. No response-time guarantee is stated here.
Try this
Feature / page: What I tried: What happened: What I expected: Error text and time: Browser / device: Account email or order reference (only if relevant):
Leave these out
Never send passwords, verification codes, reset links, full payment-card details or private journal content that is not needed to diagnose the problem.
Account deletion or a refund request
Ask support to review the specific request and order. Email unsubscribe, billing cancellation and account deletion are different actions; completing one does not confirm the others.
Check these first
The sign-in, billing, missing-progress and troubleshooting guides below may resolve the issue immediately. You can still contact support if you need help.
Still need a hand?
Contact support with the page URL, what happened and any error text.
← Back to all tutorials