Fix loading, sending or playback problems

Step by step

1. Copy any unsent wish, chat message or journal entry before refreshing. Note the exact error and the time it appeared.
2. Check your internet connection and whether another ordinary page loads. If the app is still processing, give the current request time to finish.
3. Confirm that you are signed in to the right account and review any access or daily-limit message.
4. Reload once after saving your text. If needed, try a current browser in a normal window; remember that locally stored history may not appear in a different browser.
5. If the problem repeats, contact support with the feature, URL, browser/device, error text and a safe screenshot.

A button is disabled

Check the required input first. The homepage needs a wish, Journal asks for at least 30 words, and Vision may need sign-in, eligibility and available daily access.

A page keeps sending me to sign-in

Use the original login method and an ordinary browser window. Review browser cookie/privacy settings if sign-in cannot persist, without disabling security protections broadly.

Sound or microphone issues

Use the dedicated voice guide. A playback or microphone issue does not require deleting your account, clearing your journal or buying another plan.