Chat & voice

Listen to replies and use guided sessions

Find voice controls and resolve common microphone or playback problems.

Updated 2 November 2026 · 3 min read

Open this in Genie ↗

Step by step

  1. Open Chat and start with a written message. A completed reply may offer Hear this; choose it to listen.
  2. Use the speaker control in the top bar to turn automatic voice on or off, if shown. The app source labels it Turn on auto voice / Turn off auto voice.
  3. When a ritual or exercise offers Enter Session, open it for the guided experience. Choose a quiet place where you can safely give it your attention.
  4. For voice input, use the microphone control if available and allow microphone access only when you want to dictate. You can always type instead.

No sound

Tap the play control yourself, check device volume and the selected audio output, and try another reply. Browsers may require an initial tap before playing audio. Check whether headphones or Bluetooth are taking the sound.

Microphone not working

Check the browser's site microphone permission and whether another app is using the microphone. If the browser says voice input is unsupported, use the text box. Do not reset your account to fix a microphone problem.

Verification note

The voice and session labels are documented in the app's Help component. Playback, microphone permission and a full paid session require a signed-in device check and have not been exercised here.

Still need a hand?

Contact support with the page URL, what happened and any error text.

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