Fix a problem
Find missing chats, entries or progress
Check browser storage and filters before clearing anything.
Updated 2 November 2026 · 3 min read
Open this in Genie ↗Step by step
- Return to the same device and browser you used when creating the work. A private/incognito session may not retain data after it closes.
- Confirm the sign-in account and method. If using Journal, clear search and date filters and turn off the Mantras-only filter.
- For chats, look for Previous chats in the chat menu if available. For plans, open Your 7-Day Plan in the original browser.
- Copy or export anything still visible before making browser changes. Do not choose Clear chat, reset the app or clear site data while trying to recover work.
- If the work remains missing, send support the affected feature, approximate creation date, original browser/device and what changed.
Does everything sync?
The current app uses local browser storage for parts of chats, plans, journaling and progress. This library does not promise full account-based sync or recovery across every device.
What if I already cleared browser data?
Tell support exactly what happened. Locally stored work may not be recoverable; avoid creating a new story about a guaranteed backup.
Make a simple backup habit
Keep a separate copy of important writing and use chat export or plan print controls when available. Store your copies somewhere you control.
Still need a hand?
Contact support with the page URL, what happened and any error text.
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