Fix a problem

Find missing chats, entries or progress

Check browser storage and filters before clearing anything.

Updated 2 November 2026 · 3 min read

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Step by step

  1. Return to the same device and browser you used when creating the work. A private/incognito session may not retain data after it closes.
  2. Confirm the sign-in account and method. If using Journal, clear search and date filters and turn off the Mantras-only filter.
  3. For chats, look for Previous chats in the chat menu if available. For plans, open Your 7-Day Plan in the original browser.
  4. Copy or export anything still visible before making browser changes. Do not choose Clear chat, reset the app or clear site data while trying to recover work.
  5. If the work remains missing, send support the affected feature, approximate creation date, original browser/device and what changed.

Does everything sync?

The current app uses local browser storage for parts of chats, plans, journaling and progress. This library does not promise full account-based sync or recovery across every device.

What if I already cleared browser data?

Tell support exactly what happened. Locally stored work may not be recoverable; avoid creating a new story about a guaranteed backup.

Make a simple backup habit

Keep a separate copy of important writing and use chat export or plan print controls when available. Store your copies somewhere you control.

Still need a hand?

Contact support with the page URL, what happened and any error text.

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